This Code is your assurance of the high standards of OLC Registered Providers and Associate Members, and the online courses, training opportunities and materials they provide.
All members of OLC commit to follow this code of ethics when providing training and learning opportunities.
Publications, Marketing and Promotion
Promotional materials used with students shall be clear, accurate, and current, and should emphasise the educational programmes and services available. Materials shall not, by commission or omission, provide false, incomplete, or misleading information.
Electronic and print versions of promotional materials should:
- be reviewed frequently to ensure they are consistent and that they objectively and truthfully reflect the programmes and offerings of the institution;
- provide enough information that students unfamiliar with practices in online learning are able to make informed choices;
- make it clear how information can be verified and/or additional information can be obtained;
- Member institutions shall exercise great caution when dealing with agents or third-parties and shall contract only with individuals or organisations whose practices conform with this Code of Ethics.
Member organisations undertake:
- to create a clear agreement with each learner setting out both their commitment to, and expectations of, the learner;
- to provide efficient tutorial service, if this is a part of their provision, to maintain adequate and appropriately qualified tutorial and administrative staff and to issue to their students without undue delay adequate, up-to-date tutorial literature and instruction suitable to each student’s needs;
- to encourage their students to complete their courses of study and to do everything reasonably possible to enable students to derive full benefit from their chosen course.
Member institutions shall not discriminate with regard to race, colour, gender, religion, sexual orientation, age, political opinion, or disability. They will also endeavour to understand and protect the civil and human rights of all individuals.
Professional Competency and Behaviour
All staff should be knowledgeable about the organisation, its policies and programmes or products, admission requirements, costs and fees, on-line support, and other relevant factors that may impact a student’s or customer’s decision-making process.
Organisational representatives shall:
- be educated in all aspects of their organisation;
- be provided with accurate and current statistics about the organisation;
- be provided with instructions on where and how to get additional information or answers to questions they cannot answer;
- act at all times in the best interest of students or customers and shall offer advice and information in a manner consistent with this principle.
Ethical professional behaviour should be accompanied by respect and courtesy to others in the profession. Professional behavior includes:
- showing respect for the diversity of viewpoints found among colleagues;
- refraining from unjustified or unseemly criticism of fellow members, other institutions, and other organisations;
- making certain when participating in joint activities that collaborators receive due credit for their contributions;
- using their office, title, and professional associations only for the conduct of official business.
- respond to the complaint in a timely fashion;
- give credence to the opinions or positions taken by the complainant;
- treat the complaint as a confidential matter;
- resolve to carry the complaint process through to completion.
Dealing with Complaints or Grievances
Any individual or group may file a complaint or grievance against a member organisation for a perceived violation of the Code of Ethics. The grievance may be filed by emailing or writing to the OLC at our main address. Anonymous complaints will not be accepted.
Resolving complaints or grievances should be done with the same degree of professionalism required for all other aspects of provision.
An individual or institution having received a complaint should: